Privacy Policy

1. Introduction

RinaWarp Social Analytics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media analytics platform and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, profile information
• Authentication Data: Login credentials and authentication tokens
• Communication: Messages, support requests, and feedback

2.2 Social Media Data

When you connect your social media accounts to RinaWarp, we collect:

• Facebook Data: Public profile information, posts, comments, engagement metrics, page insights
• LinkedIn Data: Profile information, posts, connection metrics, company pages
• Twitter/X Data: Profile information, tweets, engagement metrics, follower data
• Analytics Data: Performance metrics, engagement rates, audience demographics

2.3 Automatically Collected Information

• Usage Data: How you interact with our platform
• Device Information: IP address, browser type, operating system
• Cookies: Session tokens, preferences, analytics tracking

3. How We Use Your Information

3.1 Primary Uses

• Analytics Services: Generate social media performance reports and insights
• Testimonial Collection: Identify and organize positive customer feedback
• Dashboard Creation: Provide personalized analytics dashboards
• Trend Analysis: Track performance trends and audience growth

3.2 Service Improvement

• Enhance platform functionality and user experience
• Develop new features and analytics capabilities
• Troubleshoot technical issues and provide support
• Conduct research and analysis (anonymized data only)

4. Facebook Data Handling

4.1 Data Collection

When you connect your Facebook account, we collect:

• Basic profile information (name, profile picture, email)
• Public posts and their engagement metrics
• Page insights and analytics (for business accounts)
• Comments and interactions on your content

4.2 Data Usage

• Generate social media analytics and insights
• Identify and organize positive testimonials
• Create performance reports and dashboards
• Provide content strategy recommendations

4.3 Data Retention

• We retain Facebook data for up to 2 years
• Data is deleted when you disconnect your Facebook account
• You can request immediate data deletion at any time

5. Data Sharing and Disclosure

5.1 No Third-Party Sales

We do not sell, trade, or rent your personal information to third parties.

5.2 Limited Sharing

We may share information only in these circumstances:

• Service Providers: Trusted partners who assist with platform operations (Google Cloud, analytics services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly authorize us to share specific information

6. Data Security

6.1 Security Measures

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Control: Role-based access with multi-factor authentication
• Infrastructure: Hosted on Google Cloud Platform with enterprise security
• Monitoring: Continuous security monitoring and threat detection

6.2 Data Storage

• Secure cloud storage with automatic backups
• Data centers in multiple geographic regions
• Regular security audits and penetration testing

7. Your Rights and Choices

7.1 Account Control

• Access: View all data we have collected about you
• Update: Modify your account information and preferences
• Delete: Request deletion of your account and all associated data
• Export: Download your data in a portable format

7.2 Social Media Connections

• Disconnect social media accounts at any time
• Control which data is collected from each platform
• Revoke permissions through platform settings

7.3 Communication Preferences

• Opt out of marketing communications
• Choose notification preferences
• Control how we contact you

8. Data Retention

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data deleted after 2 years of inactivity
• Social Media Data: Retained for up to 2 years or until account disconnection
• Legal Requirements: Some data may be retained longer if required by law

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices within our platform

12. Compliance

12.1 GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR), including:

• Lawful basis for processing personal data
• Data subject rights (access, rectification, erasure, portability)
• Data protection by design and by default
• Breach notification procedures

12.2 CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

13. Contact Information

This Privacy Policy is effective as of January 26, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.